Oleogro

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Privacy Policy

At Oleogro (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our services.

1. Data Controller

The data controller responsible for your personal data is:

Oleogro
2, Place de la Révolution
Cherbourg 50100
Info@Oleogor.com
If you have any questions about this Privacy Policy or about how your data is handled, you can contact us at: Info@oleogro.com

2. Personal Data We Collect

We may collect the following categories of personal data

a) Information you provide directly

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Messages you send us through contact forms, email, WhatsApp, social media, or customer support
  • Any information you provide when requesting advice, order help, or business inquiries
b) Information collected automatically

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Referring website
  • Date and time of access
  • Website usage and navigation data

c) Information related to transactions
    • Products purchased

    • Order amount

    • Payment status

    • Delivery and tracking information

    • Refund, return, or claim information

We do not store your full bank card information ourselves. Payments are generally processed by secure third-party payment providers.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To create, process, and deliver your orders
  • To communicate with you about your order, shipment, or customer support request
  • To respond to questions, advice requests, or business inquiries
  • To manage returns, complaints, disputes, and fraud prevention
  • To send administrative messages such as order confirmations or service updates
  • To improve our website, products, and customer experience
  • To comply with legal, accounting, tax, and regulatory obligations
  • To send marketing communications where permitted by law or where you have consented
  • To analyze website traffic and business performance

4. Legal Bases for Processing

Under the GDPR, we process your personal data on one or more of the following legal bases:

  • Performance of a contract: when processing is necessary to fulfill your order or provide requested services
  • Legal obligation: when we must keep certain records for tax, accounting, fraud prevention, or regulatory compliance
  • Legitimate interests: for customer support, service improvement, website security, business administration, and limited marketing where allowed
  • Consent: for certain marketing communications, cookies, or similar technologies where consent is required

Where processing is based on consent, you may withdraw your consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

5. Who We Share Your Data With
    • Website hosting providers

    • E-commerce platform providers (for example: [Shopify / WordPress / WooCommerce / other])

    • Payment processors ([Stripe, PayPal, Klarna, etc.])

    • Shipping and logistics providers ([UPS, GLS, La Poste, Mondial Relay, etc.])

    • IT, security, analytics, and technical service providers

    • Accounting, legal, or professional advisors

    • Public authorities or regulators where legally required

We may share your personal data only when necessary with trusted third parties such as:

These third parties process data only when necessary for their role and, where applicable, under contractual obligations.

6. International Transfers.

Some of our service providers may process personal data outside the European Economic Area (EEA). When this happens, we take appropriate safeguards required by applicable data protection law, such as using providers that rely on recognized transfer mechanisms or contractual protections.

 

7. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including to meet legal, tax, accounting, and operational obligations.

Examples:

    • Order and invoice data may be kept as required by applicable accounting and tax laws

    • Customer service messages may be retained as long as needed to handle the request and for follow-up records

    • Marketing data may be kept until you unsubscribe or withdraw consent

    • Website analytics data may be kept according to the settings of the tools used

When data is no longer needed, we delete it or securely anonymize it where possible.

8. Your Rights

Under applicable data protection law, you may have the right to:

    • Be informed about how your data is used

    • Access your personal data

    • Correct inaccurate or incomplete data

    • Request deletion of your data in certain cases

    • Restrict certain processing

    • Object to certain processing

    • Request data portability where applicable

    • Withdraw consent at any time where processing is based on consent

    • Not be subject to a decision based solely on automated processing in certain situations

To exercise your rights, please contact us at [info@oleogro.com]. We may need to verify your identity before responding. GDPR and EDPB guidance recognize these rights and expect organizations to facilitate their exercise.

9. Marketing Communications

If you subscribe to our newsletter or agree to receive promotional messages, we may send you information about our products, offers, or updates.

You can unsubscribe at any time by:

    • Clicking the unsubscribe link in the email, or

    • Contacting us at [info@oleogro.com]

We will stop marketing communications where required after you withdraw consent or opt out.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Ensure website functionality

  • Remember your preferences

  • Analyze traffic and performance

  • Improve user experience

  • Support advertising or retargeting, where applicable

You can manage cookies through your browser settings or through our cookie banner/settings tool, where available.

11. Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. The GDPR requires organizations to implement appropriate security measures for personal data.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing any personal data.

13. Children’s Privacy

Our website and products are not intended for children unless expressly stated otherwise. We do not knowingly collect personal data from children in violation of applicable law.

14. Complaints

If you believe your personal data has been handled unlawfully, you have the right to lodge a complaint with your local data protection authority. In France, this is the CNIL. CNIL is the French supervisory authority for data protection matters.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The updated version will be posted on this page with a revised “Last updated” date.

Contact

For any privacy-related questions or requests, please contact:Info@oleogro.com